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shipping & returns

shipping & returns:

Returns Policy

• We do not accept returns on any item! This includes corsets, bloomers, panties, bras, pasties, or any other item of clothing. This policy encompasses pre-made items, sample items, and custom items. Also, gift certificates are not redeemable for cash. 
• All pre-made and sample items are inspected thoroughly before posting for sale. Flaws, if any, will be noted in the listing. If the item has been worn for a photo shoot or fashion show, this information will be noted in the listing. We do not resell panties, pasties, or bras once they have been worn. All sales of pre-made and sample items are final. 
• If there is a flaw with workmanship or sizing on a custom item that is the fault of SugarKitty, you must notify us within 7 days of receipt of your order. We will need photographic proof that item in question doesn't fit or that there was a construction flaw. Once the appropriate documentation has been received, we will work out a befitting solution from there. 
• There are absolutely no refunds, returns, or exchanges. The vast majority of SugarKitty’s orders are custom - which means materials are generally ordered for your specific requests. Please clear up questions and concerns PRIOR to placing your order!

Shipping Schedule

We typically ship every weekday and most Saturdays. We ship using USPS, FedEx, and UPS for both domestic (USA), and international orders. Shipping rates are calculated at checkout, and are based on weight, so please don't email us asking for shipping rates. All orders will be sent tracking information upon completion.

EVERY SINGLE ITEM HAS A POSTED TURNAROUND TIME (i.e. "Usually ships within 7-10 business days).  MOST items will ship before their posted turnaround time, but occasionally circumstances beyond our control arise, and additional processing time may be needed. You will be notified in the case of such an event. If you need an item before it's posted turnaround time or by a specific date, please inquire before purchasing OR make a note at checkout.

  • Pre-Made & Ready-to-Wear: Usually ships in 1-2 business days*.
  • Small Items (undies, pasties, accessories, etc): Usually ships in 7-10 business days.
  • Medium Items (tutus, skirts, garter belts): Usually ships in 10-14 business days.
  • Standard Size Corsets: Usually ships in 4-6 weeks.
  • Fully Custom Corsets: Usually ships in 6-8 weeks.
  • Costumes: Usually ships in 6-8 weeks.
*A business day is defined as any day Monday-Friday that mail and/or shipping services are running, excluding federal & bank holidays. Saturday and Sunday are NOT considered business days.

*Large orders, or those placed during peak season (Aug-Jan) may experience longer-than-usual turnaround times. Again, if you need your order by a specific date, please inquire BEFORE purchasing, or make a note at checkout.

PLEASE NOTE: Whatever shipping method/speed you choose is what will be used to ship your order once it's complete. For example, if you choose an overnight delivery method on a custom corset, we will ship your corset via overnight delivery ONCE THE CORSET IS COMPLETE. Selecting a faster delivery method will not speed up the completion of your order. If you need your item before the specified turnaround time, rush charges will apply, in addition to the shipping cost.

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