.f.a.q.
Q: Do you have a storefront? Do you do 'housecalls'? Where are you located?
Here is a list of answers to frequently asked questions. If you have a question about something that's not covered here or anywhere in the website, please feel free to CONTACT ME!
Q: Will you sell my info? What is your Privacy Policy?A: Currently, I do not have a store. I work out of a studio in Columbus, Ohio. For safety reasons, I do not come to client's homes. I do offer custom fitting services in my studio - please contact me for more info.
Q: Is your payment method secure? What type of payments do you accept?A: No way! Any info you give to SugarKitty Corsets is kept confidential. I hate spam and solicitation, too! I will keep you on file for one year in case you decide to order with SKC again.
Providing your measurements and weight is a sensitive thing! I keep all of this strictly confidential, and do not share it with anyone. Respecting your privacy is of the utmost importance to me! Any images posted on this site have been reproduced with the permission of the model/photographer. I will NEVER post anything without your express consent.
Q: What if I don't feel comfortable using a credit card online?A: Absolutely! I use PayPal®, which is an easy, and secure method of online payment. PayPal® accepts all major credit cards (Visa, MasterCard, AmEx and Discover) as forms of payment. The best part is, you don't have to become a member of PayPal® to send payment! Of course, I also accept SugarKitty Gift Certificates!
Q: How do you ship your items? Do you ship internationally? What are your shipping rates?A: Contact me!! I WILL accept other methods of payment!
Q: Do you accept returns on corsets? On any items?A: I SHIP WORLDWIDE! All items shipped domestically are shipped via USPS Priority Mail. International shipping is available, and it will also be shipped via USPS. All shipping rates are described in the shipping chart. Your shipping totals will be figured at checkout. International orders, please inquire about shipping rates.
INTERNATIONAL BUYERS WITH AN UNCONFIRMED ADDRESS, OR THOSE THAT PAY WITH PROPAY WILL BE REQUIRED TO SUBMIT AN AUTHORIZATION FORM BEFORE THEIR ORDER IS PROCESSED. THIS IS TO PROTECT MYSELF FROM FRAUDULENT CHARGEBACKS THROUGH PAYPAL OR PROPAY.
Q: Can I cancel my order?A: I do not accept returns on any item. This includes corsets, handbags, or any item of clothing. Also, gift certificates are not redeemable for cash. If there is a fit or construction issue (i.e. construction flaws), the problem will be rectified. The corset cannot be returned simply because you changed your mind or decided it's not what you wanted.
A corset is a custom made, intimate item. Would you want to wear a corset that has already been worn by someone else?
If you provide reference photos/drawings/sketches/links/ideas for corsets and ask for a replication/duplicate, keep in mind, you're hiring an artist for their interpretation. No two corsets will ever look alike - even those made from the same exact materials.
There are absolutely no refunds, returns, or exchanges.
Q: Are corsets comfortable?A: NO. Sorry. Orders are custom - which means materials are generally ordered for your specific requests. Please clear up questions and concerns PRIOR to placing your order! There are absolutely no refunds, returns, or exchanges.
Q: How much will your corsets reduce my waist?A: If a corset is made properly to fit your body, it should fit tight, but not too tight. It should compress only your waist, allowing you to breathe comfortably.
Q: What kind of body do I need to wear a corset?A: SugarKitty Corsets are designed to reduce your waist 2-4 inches. If you'd like a greater waist reduction, please specify when placing your order. MY CORSETS ARE SUITABLE FOR WAIST TRAINING!
Q: Do you sell your fabrics?A: Any kind! Custom made corsets is what sets SugarKitty apart from most retail stores. Every corset is made to fit your body, and make it look gorgeous! YES, I CAN MAKE A CORSET TO FIT YOUR SIZE! THAT'S WHAT CUSTOM IS ALL ABOUT!
Q: Why does it take up to 8 weeks for a corset to be made? Can it be done any faster? What about your other merchandise?A: No, and I don't give out my sources. Sorry.
Q: Do you offer other custom sewing services?A: Each corset is made by hand! From start to finish, your corset is custom made. There may also be unforeseen delays, such as supplies or fabrics on backorder. You should receive your corset 6-8 weeks from the date I receive your measurement form. I'M THE ONLY PERSON RUNNING THIS SHOW - SOMETIMES I GET BACKED UP!
I do offer rush options. If a rush option is available, the chosen time frame will be guaranteed! Please inquire ahead of time!
I ALWAYS SEND OUT SHIPPING NOTIFICATIONS, AND TRACKING INFO (IF APPLICABLE)!
Q: How do I care for my corset?A: Sure! If I'm not swamped with corset orders, I love a new challenge! I'm always excited to work with someone to create something cool and unique. Please email or call if you're interested!
CUSTOM RATES BEGIN AT $25/HOUR. A NON-REFUNDABLE DEPOSIT IS REQUIRED TO BEGIN ANY CUSTOM WORK. The deposit amount will be determined by the type of work requested.
Q: Why did you take your phone numbers down?Click HERE for some tips on keeping your corset like new! Every leather corset comes with a bottle of leather conditioner!
A: Too many inappropriate phone calls. Also, I don't really like being interupted when I'm trying to have dinner with my husband. I check my email so often, there's no reason to have them up. :/